Most dispatches are estimated within about 60 minutes in the Denver metro area, depending on traffic and pickup access. If you share your cross street or nearby landmark, we can route faster and confirm timing more accurately.

Yes, we handle non-running vehicles and off-angle recoveries using flatbed towing and winch-out methods when needed. On arrival, the driver assesses safe access and chooses the safest loading approach for your vehicle.

Keep everyone away from traffic and turn on hazards if the vehicle is safe to do so. If there are leaks, smoke, or debris, stay back and let the driver handle the recovery plan after arrival.

Pricing depends on vehicle type, pickup conditions, equipment required, and the distance to the destination. When you call, our dispatcher gathers the details needed to give you a clear expectation before service is completed.

Yes, we provide detailed invoices and transparent service documentation that you can submit to your insurer for potential reimbursement. If you need specific information for a claim, tell us and we will include it in the paperwork.

Trying to move the vehicle without confirming it is safe can create extra damage and slow down recovery. Another common issue is not sharing the exact pickup location, like the cross street or nearby business, which makes routing harder.